Indexed I/O Support Options

November 2018

Indexed I/O Offers Exceptional Customer Support

With options like Live Chat, Simple Ticket Submission, Phone Support, and an extensive collection of self service tutorials and videos, Indexed I/O has everything you need to get help with your project. Checkout your project’s sidebar to get started!

Live Chat

Our live chat tool makes it easier to get connected to a support representative than ever before. Users simply have to click the live chat button from the sidebar, and they’ll be connected with someone who can help walk them through any feature of the website. Can’t figure out why a document is showing up in your search results? Have questions about formatting your export? Or maybe you just can’t find that one email that you know is hidden somewhere. Get answers to these and more at the touch of a button. 

*Live chat is available during business hours, 9:00 AM to 5:30 PM MST, Monday-Friday. If it’s after hours you can still leave us a message and we’ll follow up with you next day!

Submitting a Ticket

Sometimes your question is a little bigger, or maybe you’d just like us to handle a task for you (because no one likes running 100+ search terms by themself). For those times you can click the email button, or send a message to “Support@indexed.io”. Let us know what you need help with, and our team will get back to you as soon as possible! 

Phone Support

For those times you just really need to talk to someone about your questions, give us a call! A support representative is here to answer your questions and help walk you through the system. We can even share screens so there’s no confusion about whats happening. 

*Phone Support is available during business hours, 9:00 AM to 5:30 PM MST, Monday-Friday.

Self Service Options

If you’re a Do-It-Yourself sort of person, we have options for that too! Click the Tutorials link on the sidebar to get access to all of our text and video tutorials. With a little research, you’ll master Indexed I/O in no time. Use the search bar at the top to find what you need, or go to the “Where Do I Start?” section to learn from the ground up. 

We’re here to help

Have questions about your project, or want to see our eDiscovery solution in action? Our experts can walk you through a demo and even give you a free 30 day trial. 

Call us today at 888-840-0709 or visit our website for more information.

Sincerely,

The Indexed I/O Team

To learn more about our services,
contact Indexed I/O at 1.888.840.0709