Indexed I/O: A company that wants YOU to succeed
Indexed I/O is in the business of helping people make their lives easier. Translation: It is a cloud-based eDiscovery platform that provides data processing, storage, review, and production services in an on-demand environment. Designed as a true do-it-yourself tool, it provides everything needed for users to set up an account and begin using it in minutes, with no sales staff interaction and no need for a project manager.
There are many ways in which Indexed I/O ensures its users will be successful within the platform:
Training: The Indexed I/O staff is available for individual or group training sessions at no additional cost to users. Topics can cover anything from a basic introduction to the system, to targeted trainings.
Technical Support: Indexed I/O users have access to its technical support team who are here to guide you through using the software.
Live Chat: Connect with a representative in real time with this option. Live Chat services are available during business hours (9AM - 5:30PM MST, Monday through Friday).
Email: Use the email button within the system or send a message to “firstname.lastname@example.org”, to create a ticket that is broadcast to our entire support team. Tickets are used to submit technical time related requests, ask more in-depth questions, schedule trainings, etc.
Phone: Call Indexed I/O to speak with a support representative directly. We’re here to guide you through whatever you may need. Phone support is available during business hours (9AM - 5:30PM MST, Monday through Friday).
Knowledge Base Access: Creating an account gives users access to Indexed I/O’s collection of tutorial articles and ‘how to’ videos. Nearly all of the platform’s capabilities are covered and this is an excellent resource for those who want a true ‘do-it-yourself’ experience.
Technical Time: The Indexed I/O support staff is available to assist you with specific projects that can include: searching and tagging records, managing user access, running exports, ingesting data, etc. Technical time is handled on a per case basis and costs will be discussed after the request is submitted.Additionally, the support staff can automate many project events through backend scripts and database interactions. Custom requests and features would also be discussed on a case by case basis.
Designed with simplicity and efficiency in mind, Indexed I/O is the future of eDiscovery.
Want to learn more about how Indexed I/O can help you and your firm? Their experts can walk you through a demo and even give you a free trial! To learn more, contact Indexed I/O at 1.888.840.0709.